If you wish to redeem your existing American Airlines miles for flight ticket purchase for your upcoming trip and you are unable to make the online booking using your points, then you can reach customer services of the airline to know the procedure and eliminate your problem. If you are curious to know the ways to talk to a real person at American Airlines, then you must refer to the details provided in the following section. 

Multiple approaches to communicate with American Airlines live representatives:

Get a hold of an American airline live representative via phone: This is the most preferred medium to get live assistance. To initialize the process, customers must dial the toll-free American Airlines customer service number: 1-800-433-7300. As the call gets reverted by an automated voice, callers must press one digit from the following IVR menu:

  • Press 1: For bookings and group reservations
  • Press 3: For rescheduling or refunds
  • Press 5: For luggage-related issues
  • Press 7: For miles-related issues
  • Press *: To request a callback

After you select one number, your call will be associated with the corresponding representative who will listen to your concern and provide the finest solution to terminate it.

Request a callback using live chat.

Many customers complain that they cannot get live assistance by using American Airlines phone number due to the long hold time of the airline. Such people can use live chat to request a callback from the airlines. Following straightforward steps must be used to use this medium of communication:

  • Visit the official website of American airlines.
  • Scroll to the extreme bottom of the web page and press the option of “contact American” under the help tag.
  • As you reach the contact page of the airline, you must tap on the live chat option to load the chat window.
  • Now you must login into your account to proceed further. 
  • If you wish to get an instant response, then you can describe your problem in the chat box or else provide your contact information to receive a call according to your time preference.
  • After pressing the send button, you will get an instant solution from a virtual American Airlines representative. 

Seek assistance by sending an email:

American airlines also enable customers to send an email if they cannot use the above-mentioned communication mediums and wish to complain or share their traveling feedback. To send an email form must be filled out using the steps described below:

  • Go to the webpage of American Airlines.
  • Navigate to the contact page.
  • Click on the email link.
  • Select the topic and subject of your writing.
  • Fill in all the relevant information, and do not leave any mandatory fields.
  • Write your message in the space generated.
  • Press the confirmation checkbox presented at the bottom.
  • End the process by hitting the submit button.
  • You will be notified about submitting a form on your lined email. 

Can we get assistance from American Airlines over social media?

Yes, customers can also use the social pages of the airline to get their issues resolved. They must tag the official handler of American Airlines to get a solution quickly to their concerns. The following platforms can be used to send messages or post issues:

Facebook: facebook.com/Americanairlines
Twitter: twitter.com/Americanairlines

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